I recently compiled this list on the basis of my experience with a few clients we have successfully supported in getting their own 360 degree feedback programme underway:
- Support the Process with Trained People
An area where I often see 360 degree feedback,and other forms of appraisal, fall over is when the process is not fully supported.The most successful are when the raters, recipients and debriefers all receivetraining on the role that they need to play..
- If it’s Complicated They Won’t Do It
Implementing any new process in an organisationis fundamentally a ‘change initiative’ and as such you need to take allpossible steps to make the process easy for people to adopt. To overcome this,tailor the system as much as possible to the organisation, including not toomany questions, wording that the user can relate to and plenty of opportunityfor free-text replies. But most of all, make it self explanatory and the systemvery easy to use.
- The Aim is to Move Forwards – Not Just Find Out Where You Are
Always remember why you are doing a 360 degreefeedback. At the end of the day, it is to use the information to developindividuals so that tangible improvements can be made to business performance.
The best way to do this is to repeat the cycleafter the training, coaching or other such intervention, so that you canaccurately assess the change, improvement and impact of the process.
- Follow Through
Some companies conduct 360 degree appraisalsand but do nothing with the results. Success is created by reacting quickly tothe training needs, publishing clear learning and development plans and, putquite simply, getting on with making improvements as soon as you have theresults.
If nothing happens staff engagement will decreasenext time. Do something positive and the benefit of appraisals will soon gathermomentum across the whole organisation.
- Tell Everyone What’s Going On
When you introduce or move to an online 360degree system it can raise questions in people’s minds. Why is our companydeciding to do it this way? What’s changed? How’s this going to affect mepersonally?
Have a plan for clear, regular communicationand open channels for everyone to ask their questions. It will improve theoverall success and the benefits you enjoy as a business.