360 Degree Feedback....how dare you say that!!

Monday, August 8, 2011 by John Rice
Sometimes when we are asked to participate in a tender process for an on-line performance appraisal or 360 degree feedback solution, we usually have a list of 'essential requirements' and 'desirable requirements'.

Recently, I was responding to one of these and saw to my dismay that on the list of 'essentials' was the need to provide a 'Profanity Filter' - I understand that no organisation wishes to have a 360 degree appraisal process undermined by people using bad language or writing insulting personal statements of dubious nature, but to try and have the system police that is the proverbial sledghammer to a nut.

In our experience, the use of bad language in 360 feedback is all but non-existent, and by the time you have successfully communicated the fact that a respondents comments are going to be displayed 'verbatim' to the intended recipient, any last chance that someone will swear or label someone inappropriately, disappears.

If there really is a fear that users will use bad language in this way, there is surely a bigger issue at hand; one that no online appraisal system can remedy.

John

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