Last week I was struck again by the richness of the narrative that you see from our law firm clients.  Oddly, I had been writing an article on 360 degree appraisal in a law firm the week before - still to be published; I'll link to it when it is.

We have always worked with a number of law firms and one common theme is the care taken over the narrative comments that are provided in the feedback.  I believe good feedback comes from precise, unambiguous comments that are transparently fair-minded and back up the rating scales.  You would expect lawyers to write well but I don't know that I would have expected them to write in this field so well.

When debriefing 360 degree feedback the narrative comments are crucial in allowing you to interpret the rating scale responses.  For the recipient of the feedback it is incredibly useful in drawing out why a certain response has been given.  Law firms are my recommended sector for anyone looking to investigate what makes great feedback.

Brendan