360 degree feedback for a doctor

Tuesday, September 9, 2008 by Brendan Walsh
Some things come across the desk that leave you wondering.  I got sent a link to IWantGreatCare .  It is a website that offers to let you rate your doctor.  Now we once set up a website to rank tradespeople so Bowland Solutions have been down this route before ourselves.

What really has me pondering is how you rate your doctor on this site.  You select whether you trust them, whether they listen to you, and whether you would recommend them.  You have to move a slider to select from 0% to 100%.  You then get to write a review.

First, I get encouraged that those attributes are deemed important for a doctor - not sure that communication was particularly a big deal a while ago.  But then, you can't help but start to wonder.  Surely whether the doctor gives good medical advice has to be important.  I know the patient isn't well placed to judge this sometimes, but that might just be an argument that the website is a bad idea, rather than something to just ignore and rate them any way.

Sometimes when working with a client on 360 degree feedback or even on an annual performance review, we have to caution that there are times that you just can't get the information you are looking for from a subjective rating.  I wish I liked this website, I really do.  And I really wish it would be useful information.  But somehow, I doubt the data it collects or the information it provides will really add to how we select a doctor.

Brendan

Comments for 360 degree feedback for a doctor

Leave a comment





Captcha