Here's a quick list of items that can be useful to have to hand if you are going to start working on a new competency framework. Doesn't matter if this is for a 360 degree appraisal, recruitment initiative, or training programme - just get this together before you start
Brendan
- Recruitment literature
- Director presentations
- Strategy documents
- Brand values
- Old frameworks
- Survey results / questionnaires
- Performance appraisal documents
- Any 360 degree appraisals that hang around
- Job descriptions
- Customer brochures (particularly ones that describe service / customer ethic)
Brendan
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